3DX Render Studio (“we”, “us”) is an architectural visualization studio based in Southern California, USA. This policy explains what information we collect when you visit our website or work with us, how we use it, and the choices you have. We keep it simple: we collect only what we need to answer your inquiry and deliver your project, and we never sell your information.
Information we collect
Information you give us. When you request a quote, contact us or become a client, you may share your name, email address, phone number, company, project details and project files such as plans, drawings, CAD or BIM models, photos and reference images.
Information collected automatically. Like most websites, our hosting provider processes basic technical data when you visit — such as your IP address, browser type, device information, the pages you request and the time of your visit — to deliver the site, keep it secure and diagnose problems.
Chat assistant. If you use the chat assistant on this site, your messages are sent to Anthropic, the AI provider that generates its replies. The conversation is kept in your browser tab only, and if you ask the assistant to pass your project to us, the details you give and the conversation are emailed to us as an inquiry. Please don't share sensitive personal information in the chat.
First-project offer. If you claim the offer, we keep your email address, your code, where on the site you signed up and whether you asked for studio news. They're stored in our private studio workspace so we can apply the discount when you ask for a quote, and we may email you your code. We only send studio news if you tick that box. Reply “unsubscribe” to any of it and we'll stop.
Visitor statistics. We use Vercel Web Analytics to see how many people visit and which pages they find useful. It does not set cookies or follow you across other websites. It records page views with general details such as the referring site, country and type of device, without identifying you.
Cookies. This site does not use advertising or cross-site tracking cookies.
How we use your information
- To respond to your inquiry and prepare a quote.
- To produce, review and deliver your project.
- To communicate with you about your project, invoices and scheduling.
- To issue and apply first-project offer codes, and to send occasional studio news if you asked for it.
- To operate, secure and improve this website.
- To meet legal, tax and accounting obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Your project files
Plans, drawings and other materials you send us are used only to produce your project. We treat them as confidential and do not share them with anyone outside our team except the service providers and production partner described below. We're happy to sign a confidentiality agreement on request. Finished visuals may appear in our portfolio unless you ask us to keep a project private.
Studio OS and Google user data
Studio OS (hub.3dxrenderstudio.com) is our private team workspace. Its users can connect a Google account so they can browse and search their own Google Drive folders from inside the workspace.
- What it accesses. Your Google email address and read-only access to Google Drive. Studio OS reads the names, types, sizes, dates and thumbnails of the folders you open or search, only while you are using it, and it cannot change or delete anything in your Drive.
- How it is used. Only to show those files to you inside Studio OS. When you choose “Attach”, that file's name and link are saved to the project. Drive data is never sold, shared, used for advertising or used to train AI models, and no one else sees your Drive through your connection.
- What is stored. Your Google email and an encrypted access token so you stay connected. File listings and thumbnails are fetched live and are not stored on our servers.
- Disconnecting. Settings → Google Drive → Disconnect deletes the stored token. You can also remove access at any time at myaccount.google.com/permissions.
Studio OS's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
When we share information
We share information only in these limited cases:
- Service providers that help us run our business — for example website hosting, email, file-transfer services and the AI provider behind our chat assistant — who may use it only to provide those services to us. For photography, video and drone work, we share the project details needed for the shoot with our media partner, MAD Studios.
- Legal reasons, when required by law or to protect our rights, our clients or others.
- Business transfers, if our studio is ever merged or sold, in which case this policy would continue to apply to your information.
How long we keep it
We keep inquiries and project files for as long as needed to complete your project, support later revisions or re-renders, and meet record-keeping obligations. You can ask us to delete your information at any time, and we will unless we are required to keep it.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it. Depending on where you live — including California — you may have additional rights under local law, and we will not treat you differently for exercising them. To make a request, contact us using the details below.
Do Not Track. Because we do not track visitors across other websites, browser “Do Not Track” signals do not change how this site behaves.
Security
We use reasonable safeguards to protect your information, and the site is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
This site is intended for businesses and professionals and is not directed to children under 13. We do not knowingly collect personal information from children.
Links to other sites
Our site may link to other websites or platforms. Their privacy practices are their own, so please review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
Questions or requests about your privacy? Email us at kevin@3dxrenderstudio.com or reach us through our contact page.